Terms & Conditions

Gift Value Vouchers entitle the holder to choose, up to the value stated on them, one of a range of experiences supplied by WOW EXPERIENCES. Experience vouchers do not have a value stated on them and entitle the holder to the experience stated on them. The actual fulfilment of the experience will be by selected third party experience operators acting on our behalf. All Vouchers carry a unique serial number which must be quoted when dealing with our experience operators. Vouchers must be kept safely and securely and should be taken on the day of the experience and surrendered to the operator or alternatively sent to the operator if requested to secure the booking. We cannot accept responsibility for any loss you may incur as a result of theft, impersonation or identity fraud.

Orders

The placing of an order constitutes your acceptance of our Terms & Conditions of trading but does not constitute the creation of a contract. WOW Experiences reserves the right to decline to process an order for any reason whatsoever. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act. Duplicate orders are sometimes inadvertently placed or despatched. We ask that you return any duplicates immediately or contact us for further instructions. Should both vouchers be used, we will be entitled to claim payment for the costs incurred.

International/overseas orders

All prices shown WOW EXPERIENCES are in EURO and all transactions are conducted in EURO. If ordering from overseas or from a foreign currency account you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.

Experience descriptions, formats and durations

Experience descriptions, format and timings given on our website and in any other literature are only intended to present a general idea of the experience, and shall not be considered binding. In particular, photographs are for illustrative purposes only and do not form part of any contract between you and WOW EXPERIENCES. As WOW EXPERIENCES offers experiences at a wide number of venues, details such as session lengths, itineraries, equipment used and numbers of participants may vary from location to location. Most experiences will be “open” days meaning that other members of the public will be taking part too. This could mean taking your turn with other members of the public. If delays, curtailments and breakdowns are not within our control, we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the experience where such an alteration has been imposed by the operator. We cannot be held responsible for descriptions by or on any third party or agent sites. Experiences may occasionally be withdrawn for reasons outside of our control, and WOW EXPERIENCES cannot be held liable for any costs incurred as a result of this. Should this occur, you or your recipient will be advised and offered the opportunity to exchange your voucher for one with the same face value. If alternatives are available, no refunds can be offered.

Availability

The recipient is free to book their preferred date within the Voucher validity period. Experiences are subject to availability and, in some cases, may be subject to weather conditions (if your experience is weather dependent we advise telephoning the centre before you set out to confirm that the event will take place). To avoid disappointment we recommend that customers book well in advance, for the majority of experiences. During peak periods it may be necessary to allow a longer notice period although some operators may occasionally be able to fit in a booking at short notice. We recommend booking as early as possible as you must have undertaken your experience before the expiry date printed on the front of your Voucher. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the experience operator. Once a date has been booked with a supplier your Voucher will be deemed to be used at that point.

Restrictions

Most experiences are subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary from centre to centre so please check before making your booking. Details of these restrictions are available on our website. It is your responsibility to ensure that you choose an experience appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. If you are unsure of the suitability please telephone us and we will be happy to advise you.

Spectators

Spectators are usually welcome but occasionally a centre may make a small charge to cover insurance and/or refreshments. Some venues may have restrictions on spectators due to safety regulations. Participants are advised to check with the centre when booking.

Prices & locations

We reserve the right to vary the prices of the experiences which we offer. Our current experience prices may differ from the value of your face value voucher. Locations are correct at the time of going to press but may change or be withdrawn for reasons beyond our control. For overseas experiences prices may fluctuate with exchange rates.

V.A.T

Prices shown include V.A.T when and where applicable.

Despatch

WOW EXPERIENCES cannot be held responsible for any goods damaged in the post or any postal delays. We must wait 10 working days before deeming the voucher as lost. You must advise us of non-receipt within 21 days of purchase and we will re-issue via the original delivery method free of charge.

Security

Vouchers are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. WOW EXPERIENCES accept no liability in these circumstances.

Exchanges

Most gift value vouchers issued by WOW EXPERIENCES are flexible. If you want to exchange your voucher this is what you need to know:

• You can exchange to any other experience however some restrictions may apply.
• If your exchange is more expensive than your original voucher you will be required to pay the difference.
• If your exchange is less expensive than your original voucher the difference will be held as a credit to use against any future purchase up until the original expiry date of your voucher and is non-refundable and cannot be used towards an administration fee.
• If you voucher is part of a package, you cannot exchange just one part, it must be exchanged in full.
• There are no administration or postal costs for exchanging.
• The exchanged voucher will carry the same expiry date as the original purchased voucher.
• You can merge vouchers provided they have not been merged before and they have been purchased from the same retailer brand or website. The new voucher will carry the expiry date of the earliest merged voucher.
• You can exchange your voucher. Simply contact us with your voucher details and what you would like to exchange it with.

Refunds

Refunds can be made on unused vouchers bought direct from WOW EXPERIENCES within 7 days of purchase. A refund cannot be given once the booking has been made with the experience provider. Refunds can only be made to the purchaser and the monies will be refunded directly to the original method of payment. Refunds cannot be given on expired or exchanged vouchers. A voucher purchased through a retailer or other reseller will be subject to that retailer’s own refund policy and enquiries must be made directly to them. We cannot refund items purchased from a retailer or other resellers. Competition prizes or promotional free gifts cannot be refunded.All refunds will be made to the person who purchased the voucher, directly to the card used to make the purchase. All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser’s account. To request a refund please contact us with an email at info@wowexperiences.com.cy. If it’s more than 7 days since you placed your order, we are more than happy to exchange your voucher for any other experience on our website, up to the value of your current voucher.

Validity

The Voucher validity period is generally 6 months from date of purchase unless otherwise stated in the product information. Experiences must be booked following the recommended booking lead time guidance and undertaken prior to the expiry date printed on the front of the Voucher, otherwise the Voucher will be deemed to be invalid and no liability will be accepted by WOW EXPERIENCES

Experience operators

WOW EXPERIENCES has contracted agreements with its operators regarding their standard of performance and, where appropriate, operators are registered with their relevant controlling or regulatory bodies. Once a booking has been made with an experience operator the participant is also bound by the Terms and Conditions of that operator. By purchasing or redeeming a WOW EXPERIENCES Voucher you acknowledge that experiences are dependent on certain factors beyond the control of WOW EXPERIENCES and agree that WOW EXPERIENCES is not liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur you should expect reasonable substitutions without notice. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.

Problems on the day

We welcome your feedback on all of our experiences. If you encounter a problem on the day, please immediately bring it to the attention of the host or experience operator at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please write to us within a week of your experience (providing your Voucher serial number, participant’s name and venue details, including who you spoke to on the day) and we will be happy to take the matter up with the operator on your behalf

Cancellation by experience operators

If an experience is cancelled by the operator either before or on the day of the event due to circumstances beyond their control, the operator will arrange to re-book the participant at a mutually agreed time on our behalf. WOW EXPERIENCES cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation and WOW EXPERIENCES total liability for any claim in connection with a WOW EXPERIENCES experience shall be limited to the price paid for the experience.

Cancellation by participants

Once you make a booking with an experience operator you are bound by their terms and conditions. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these rulesWOW EXPERIENCES Indemnity policy may provide a replacement Voucher in the event of cancellation by the participant owing to circumstances beyond their control.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Cyprus law. The purchaser of a Voucher and/or the participant in an experience agrees to the jurisdiction of the Cyprus courts. All the clauses and sub clauses in WOW EXPERIENCES and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause. These terms & conditions are subject to change. The details listed above are the terms and conditions applied to WOW EXPERIENCES Vouchers and experiences. Your statutory rights are not affected.