Refund of unused experience vouchers can be given within 7 days of purchase. All refunds will be made to the person who purchased the voucher, directly to the card used to make the purchase. All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser’s account. To request a refund please contact us with an email at If it’s more than 7 days since you placed your order, we are more than happy to exchange your voucher for any other experience on our website, up to the value of your current voucher.