FREQUENTLY ASKED QUESTIONS

Placing an order

No, this is the advantage of buying from us! There’s no need to make up your mind about your preferred date of a particular experience before you place your order. You or the recipient can decide when to take your experience at any time before the voucher expires. Vouchers may only be redeemed with participating suppliers.

If you’re looking to use a voucher on a specific date, then when at the product experience page you are interested in, you can press CHECK AVAILABILITY and send us your details, number of people and requested dates. Our Customer Services Team is happy to help check availability with our suppliers and get back to you soonest possible. Whilst we can find out availability information, we cannot guarantee that a supplier will hold a date without a voucher reference to secure the booking. If the date you’re looking for is available, our Customer Services Team can help to complete your order and provide your voucher reference so that you can secure your booking quickly.

You can order via our secure website 24 hours a day, however if you have any trouble with completing your purchase you can contact our Customer Service Team Monday-Friday 9:00am-5:30pm on (+357) 96 215000

You can pay on our secure website using VISA, MASTERCARD, AMERICAN EXPRESS and any other credit or debit card.

When you add items to your basket (cart) you’ll be asked to Apply Coupon code. Otherwise you will be asked again at the checkout¬† ‘Have a coupon. Click here to enter your code’. Your basket total will update to show the discount applied.

Only one coupon code can be used per transaction.

It may take up to 12 hours to receive your order confirmation email, but don’t worry we have your order and are working on getting it to you as soon as possible!

If you do not receive the order confirmation within 12 hours please contact us.

Don’t worry – if you make a mistake we can help. Please contact us to arrange a refund of your duplicate order.

Booking your experience and using a voucher or a gift voucher.

Experiences must be booked in advance with the experience supplier using the contact details provided on your voucher.

We always advise making your booking as far in advance as possible to avoid disappointment. Please also note that some experiences are weather dependant (e.g. flying lessons, water experiences) so availability can be limited during winter months.

You simply find the experience that you wish to buy and proceed to add it to your cart. At the cart section and at the billing section you will be asked to add your GIFT CARD NUMBER.

After you receive your voucher for that specific experience, you must proceed to book your experience directly with the supplier. Contact details will be given on the voucher.

All bookings are made directly with the supplier of the experience and any changes are subject to the supplier’s terms and conditions – please make sure that you understand their rules on changes or cancellations (particularly at short notice) when you make your booking.

If you want to make any changes to an existing booking, you must contact the supplier of your experience directly. If you don’t have their contact details to hand anymore, simply contact us and we will give you all the details you need.

In the event that your booked experience is cancelled by the supplier of the experience, they will arrange to re-book you at a convenient time. We recommend contacting the supplier of the experience before you travel, to ensure that your experience will go ahead. We cannot be held liable for any costs incurred in the event of a booking being cancelled.

The great thing about our vouchers is that if you don’t like the experience you have a voucher for, you can exchange to your choice of many other experiences.

Simply contact us with your voucher details and what you would like to exchange it with.

Refunds

Refund of unused experience vouchers can be given within 7 days of purchase. All refunds will be made to the person who purchased the voucher, directly to the card used to make the purchase. All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser’s account. To request a refund please contact us with an email at info@wowexperiences.com.cy. If it’s more than 7 days since you placed your order, we are more than happy to exchange your voucher for any other experience on our website, up to the value of your current voucher.

Delivery & Packaging

E-voucher

You will receive an email with a link to your e-voucher pdf once payment has been made. You can then print your voucher at home.

Absolutely. Simply enter the recipient’s details when prompted for a delivery address. We won’t post anything to this address except the gift so you don’t have to worry about the recipient receiving any invoice information!